Descriptions

Young and dynamic candidates from all aspects of education or fields can join a Bpo/Call Centre and so can a 12^th standard. It goes with a saying that people that don’t get their dream jobs can work at a Bpo/Call Centre, and satisfy their daily needs Applying Applicants assume that working at a Bpo/Call Centre is really easy and one can earn a handsome salary or crack an Interview easily, But is it that easy, Our courses will teach you how to progress in a Bpo/Call Centre or Move at a faster growth from an executive level to becoming a manager. ELIGIBILITY 10 + 2,Any Graduate  Age 18 to 35 Years Females / Males   Course Details

• Communication Skills.
• Leadership and           
• Management training.
• Customer Service Skills.
• Sales & Marketing.
• Workplace Essentials.
• Personality Development
• Grooming
• Rate of speech
• Retail Training.
• Call Center Training.
• Train The Trainer.

• Retail Excellence series®
• Customer Service Excellence series®
• Communication Excellence series®
• Sales Excellence series®
• Call Center Excellence series®
• The Presenter-Trainer Packag
• Administrative Assistant Skills
• Anger Management
• Building High Performing Teams
• Business Etiquette
• Call Control
• Change Matters
• Communicating with Clarity and Impact
• Conflict Resolution
• Creative Problem Solving & Decision Making
• Find a way to say YES!
• Front line Retail Selling Skills
• Handling angry and difficult callers
• Lead, Motivate & Inspire
• Marketing Essentials
• Managing People
• Negotiating For Results
• New College Instructor Orientation
• Passionate Retail Experts
• Pathways to service excellence
• Presenting With Impact
• Professional Selling Skills
• Retail Sales Planning & Forecasting
• Sales Management
• Sales Territory Planning & Routing
• Setting Others Up For Success!
• Successful Telephone Debt Collection
• Time Management
• Train the Trainer
• Vision, Energy & Passion to serve
• Communication Skills
• Motivating People
• Professional Business Writing
• Professional Sales Questioning
• Sales Forecasting
• Ten Best Practice Customer Service Techniques